Last updated: September 25, 2026

We want you to love your ArtNimi wall art. If something is not right with your order, this Refund & Return Policy explains what you can do. It applies to all orders placed on https://artnimi.com and forms part of our Terms of Service.

1. Damaged, Defective or Wrong Items

If your order arrives damaged, has a printing defect, or is different from what you ordered (for example, the wrong design or size), we will send you a free replacement or give you a full refund. The choice is yours.

  • Email support@artnimi.com within 30 days of delivery.
  • Include your order number and clear photos of the item and, if possible, the packaging.
  • You do not need to send the damaged, defective or wrong item back unless we ask you to. If we do ask, we will pay for the return shipping.
  • Replacements are shipped at no cost to you. Refunds for these items include the original shipping charge.

2. Returns for Any Other Reason (Change of Mind)

You can return an item within 30 days of delivery if it is unused and in its original condition and packaging.

  • The buyer pays the return shipping cost for change-of-mind returns. We recommend using a tracked shipping service, because we cannot refund items that do not reach us.
  • Once we receive and inspect the returned item, we will refund the price of the item. Original shipping charges are not refunded for change-of-mind returns.
  • Items that are used, damaged after delivery, or not in their original condition cannot be accepted.
  • Custom items made from an image you provided are made specifically for you and cannot be returned for a change of mind. They are still fully covered by Section 1 if they arrive damaged, defective or incorrect.

3. How to Start a Return

  1. Email support@artnimi.com with the subject “Return request” (or choose “Return & Refund” on our Contact Us form). Include your order number, the item(s) you want to return, and the reason. For damaged, defective or wrong items, attach photos.
  2. We will reply within 1–2 business days. We will confirm whether your return is approved and, if you need to send the item back, tell you the return address and how to pack it.
  3. Please do not send items back before you receive our return instructions. Parcels sent without them may not be accepted.
  4. When your return is approved (or, for change-of-mind returns, when we have received the item), we will process your refund or replacement.

4. Refunds

Approved refunds are issued to your original payment method within 5–10 business days after approval. Depending on your bank or card issuer, it may take a few extra days for the refund to appear on your statement. We will email you when your refund has been issued.

5. Order Cancellation

You can cancel your order for a full refund at any time before it ships. Orders are usually processed within 1–3 business days (see our Shipping Policy), so please email support@artnimi.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under Section 2.

6. Lost or Undelivered Orders

Estimated delivery times are listed in our Shipping Policy. If your order has not arrived within 30 business days of shipment, or tracking shows it was returned to us or lost, contact support@artnimi.com with your order number. We will work with the carrier and, if the parcel cannot be found, send a free replacement or give you a full refund. Please make sure your shipping address is complete and correct at checkout, because we cannot be responsible for parcels sent to an incorrect address provided by the buyer.

7. Exchanges

If you would like a different design or size, the fastest way is to return the original item under Section 2 and place a new order. If you received the wrong item, we will send the correct one free of charge under Section 1.

8. Contact Us

For any question about returns, refunds or cancellations, email us at support@artnimi.com. We reply to all messages within 1–2 business days.

Seller / Merchant:
Sichuan Lingman Yangyang Trading Co., Ltd. (四川凌漫洋洋贸易有限公司)
Registered address: No. 3, Building 18, Group 2, Tianfu Community, Yongxing Subdistrict, Tianfu New Area, Chengdu, Sichuan, China
Email: support@artnimi.com